Customer Testimonials

Take your calculator and lawyer, was told one price and charged another 995.00 more did not notice at signing also was charged for clean finish 213 .00 that I did not ask for .Tim Burke ,Gerald Bennett and the salesperson Morris show you what they want you to see 65 year old retired female nurse Many calls and emails but no resolution

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wasn’t buying a car that night. The next day I found the same car at a different dealership, I inquired about it to see if it was still available and it was. I asked what their best deal was and with all the fees that Keffer Kia added this other dealership was almost $5,000 cheaper then Keffer. Keffer Kia called me a few hours later but it was a completely different person than the night before. I explained the deal the other dealership gave me and he could only offer me the same car but for $2,000 more than the other ... Read More

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DealerRater - Feb 18, 2026

wasn’t buying a car that night. The next day I found the same car at a different dealership, I inquired about it to see if it was still available and it was. I asked what their best deal was and with all the fees that Keffer Kia added this other dealership was almost $5,000 cheaper then Keffer. Keffer Kia called me a few hours later but it was a completely different person than the night before. I explained the deal the other dealership gave me and he could only offer me the same car but for $2,000 more than the other dealership. I declined, then the original manager who I spoke with called to tell me I was being “scammed”, the other dealership was “taking advantage of me”, they were just trying to get me in the door and they were going to jack up the price. He offered me a used 2025 Kia Sportage for the price I was getting a New 2026 SX Prestige. When I said no he said “well you talked to use first” Just felt very pushy and negative when other dealerships where I test drove other cars at congratulated me for buying a new car, even places that don’t sell kia’s where nice when I told them what I had purchased. Unlike Keffer.

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My son purchased a Kia Sorrento from Carvana 07/24. The engine failed on 05/30/25. We were told that there was a Service Bulletin for a "KSDS" repair that had not been done and because of that, Kia would not replace the engine. There would have been no way for us to know that the Service Bulletin existed or that it had not been done. We obtained the service records for the vehicle and realized that it had been in the Service Dept. at Keffer Kia on TWO occasions (10/23/2018 and 11/12/2018) The service bulletin was issued in July, 2018. We did not own ... Read More

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DealerRater - Nov 9, 2025

My son purchased a Kia Sorrento from Carvana 07/24. The engine failed on 05/30/25. We were told that there was a Service Bulletin for a "KSDS" repair that had not been done and because of that, Kia would not replace the engine. There would have been no way for us to know that the Service Bulletin existed or that it had not been done. We obtained the service records for the vehicle and realized that it had been in the Service Dept. at Keffer Kia on TWO occasions (10/23/2018 and 11/12/2018) The service bulletin was issued in July, 2018. We did not own the vehicle until 2024. When the vehicle was at Keffer Kia to be serviced, they Failed to do the repairs. There was no way for my son to be aware of the Service Bulletin or that Keffer Kia failed to make the proper repairs when it was in their service dept. We had to contact Kia Corporate office to get a response. They informed us that Keffer Kia should be responsible for the repairs, but because Keffer Kia is an independently owned dealership, they do not have the power to make them do the right thing. Hayden, at Keffer Kia told us that the Service Bulletin must have been over looked "or something like that." It has been 6 months. My son continues to make payments on a vehicle with no engine because Keffer Kia will not act responsibly.

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First let me tell you about their customer service. Morris Bowman was very knowledgeable of connecting my needs to my vehicle. He has a great support team and if you have a friend in need Morris bowman and his team at Keefer KIA are you friends in deed..!! Hurry!!

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Basically they are legalized con artists. If you're going to get screwed over by a car dealership, at least make it a Toyota dealership. For their product will stand a test of time. Kia will not

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Took 2017 Kia soul to have check engine light diagnosed because I had a code for O2 sensor. I had just gotten one replaced at another service center and it wasn’t working. I went with to the dealership with one code. When I pick my car up, it was driving differently from how I bought it .the dealership.I took imy 2017 Kia to a parts store to see why my car was misfiring and wasn’t working properly. I was told that I had six codes and my car was running like a truck. I called the lady at the ... Read More

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DealerRater - Jul 22, 2025

Took 2017 Kia soul to have check engine light diagnosed because I had a code for O2 sensor. I had just gotten one replaced at another service center and it wasn’t working. I went with to the dealership with one code. When I pick my car up, it was driving differently from how I bought it .the dealership.I took imy 2017 Kia to a parts store to see why my car was misfiring and wasn’t working properly. I was told that I had six codes and my car was running like a truck. I called the lady at the service department was told she would have the manager call me on Monday. I haven’t heard anything back from them yet.I was given a price for over $8000 of things that needed to be done to my car. Now my car is driving like a truck and I just drove it to Raleigh on last week with none of the problems. My check engine light was just staying on now is flicking. I was told they used the code machine to see what was going on and they just drove it. I had serval other things done at another repair shop and was told that the parts from Automotive shops wouldn’t work on Kia. Now mind you I only wanted to see what was going on with 02 sensor and my car is driving worse than when I drove it there. I have never been more disappointed and I brought my car new in 2017.. I just wanted to see what was going on. I believe they did something to make it have 5 additional codes I have proof showing that I only had one code which I bought it to the dealership in Mooresville.

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This review is for Juan (sales), sales manager, and finance manager. They listened, repeated to assure they understood what was said, and provided the service in alignment with the information provided. I have no complaints. This is my first Kia.

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I recently bought a brand-new Kia Sorento from Keffer Kia, and my experience has been nothing short of a nightmare. Just one month after driving off the lot, the engine completely failed. I had just given birth and was relying on my car to get around, so this situation has been nothing but a massive headache. When I reached out to Keffer Kia, I was told there were 61 motors on back order, and it would take an "indefinite" amount of time to fix my vehicle. To make matters worse, they refused to offer me a loaner car, claiming ... Read More

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DealerRater - Mar 26, 2025

I recently bought a brand-new Kia Sorento from Keffer Kia, and my experience has been nothing short of a nightmare. Just one month after driving off the lot, the engine completely failed. I had just given birth and was relying on my car to get around, so this situation has been nothing but a massive headache. When I reached out to Keffer Kia, I was told there were 61 motors on back order, and it would take an "indefinite" amount of time to fix my vehicle. To make matters worse, they refused to offer me a loaner car, claiming that it would take too long to repair and that they didn’t want to put too many miles on a loaner. So now, I'm left without a car and forced to rent one out of my own pocket. Kia corporate offices has offered to reimburse me up to $47 a day once my car is repaired, but let’s be real – that’s a drop in the bucket compared to what renting a car actually costs especially when paying upfront. Keffer Kia has been nothing but unhelpful, unaccommodating, and downright inconsiderate. They’ve made a stressful situation even worse and have shown zero empathy. The lack of customer support and care is beyond frustrating. I would never recommend this dealership to anyone, and I will be looking elsewhere for any future vehicle needs.

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I am a physically disabled customer that uses a motorized wheelchair. Therefore, I have very specific needs in the style of the vehicle that will accommodate me. After a nationwide search, I found a vehicle at a dealership in St. Louis. However, it was not really what I needed. I was desperate and about to settle for it anyway. Then I happened to telephone Kia and spoke with a Mr. Gerald Bennett. Although Mr. Bennett did not have a vehicle that would accommodate my needs at that time, he went WAY beyond the call of duty. He gave me wonderful ... Read More

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DealerRater - Mar 8, 2025

I am a physically disabled customer that uses a motorized wheelchair. Therefore, I have very specific needs in the style of the vehicle that will accommodate me. After a nationwide search, I found a vehicle at a dealership in St. Louis. However, it was not really what I needed. I was desperate and about to settle for it anyway. Then I happened to telephone Kia and spoke with a Mr. Gerald Bennett. Although Mr. Bennett did not have a vehicle that would accommodate my needs at that time, he went WAY beyond the call of duty. He gave me wonderful advice that saved over $13,000. I am astonished that without Mr. Bennett receiving any pay, he helped direct me to a more appropriate purchase. I hope that Mr. Bennett will be available when I make my next purchase!

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This is for salesperson Justin at Keffer Kia. Justin was kind and professional. He made my car buying experience a really good one. He was helpful throughout the entire process. I would recommend him to friends and family. Thanks Justin a such a good experience buying my new car

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BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't ... Read More

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DealerRater - Nov 2, 2024

BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville.

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I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long ... Read More

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DealerRater - Oct 22, 2024

I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long sleeve T-shirt for attire. Very unprofessional in attitude, and dress. He has an oil change service plan, and they are not honoring it. And the recalls he took the car in for are still not corrected. Asked management to call him, and a week later still no phone calls. I would take my business to another Kia!!!

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Worst service department I’ve ever been to. Even with an appointment you wait hours on routine maintenance

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Michael Karimian was an excellent resource at the dealership tonight. We appreciated his patience and his level of helpfulness was top level. An excellent asset to the business!

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I brought a brand new 2022 Kia Sorrento on December 30, 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to get it serviced after the car was serviced. Someone left my car and drive and it drove into something messed it all up. They set up appointment for me to bring it back in and get it fixed in April 2024 I had damages to the door on the driver side panel on the driver side, the hood, the bumper and the grill they kept ... Read More

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DealerRater - Jun 25, 2024

I brought a brand new 2022 Kia Sorrento on December 30, 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to get it serviced after the car was serviced. Someone left my car and drive and it drove into something messed it all up. They set up appointment for me to bring it back in and get it fixed in April 2024 I had damages to the door on the driver side panel on the driver side, the hood, the bumper and the grill they kept my car for almost 2 months they gave me a Kia soul to drive. I Uber and Lyft part time and was unable to drive for two months, I got my car back. It’s not fixed properly and I lost wages. I’ve asked for the insurance companies number and name so that I can report a claim not only have depreciated value. I gave Kia a check and paid them for my car. I now owe my bank $34,000 for a car that’s depreciated because of this incident around 20,000 in most cases I would think that a dealership would buy the car back or at least upgrade me to a different car I didn’t ask for these things. I just asked for my car to be fixed properly and to recoup loss wages and the difference of the depreciation value I was offered to oil change and tire rotation and then was told that if I took my car to certified place to get my oil changed and tires rotated that it may cancel out on my warranty and how crazy does that sound the crazy part about this whole thing This is my second car from this dealership both cars were new to the owner, my apologies because I’m sure you have no clue as to why I’m writing this review I would have rather talk to you directly or to someone in your corporate because I do know that mistakes happen and accident happen but because of the lack of your team this needs to be known publicly Just in case you need to know who I am, my name is Regina Martin The question is why have my engine light came on twice on a brand new car and why was the incident not reported or even shown on the car facts history all incident are supposed to be reported If I had done these damages and they had to be sent off and fixed, it would have definitely been on that facts History I think that this is a dishonest incident and should have been reported to your insurance company I want to see how this review is going to be handled from this point Your service team have all my information emails and telephone number let’s see how we can solve this problem for a better review

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I would never recommend this dealership to anyone. They will con you and make you feel like they have your best interest at heart. This is very far from the truth in my experience. Watch them closely or they will con you also.

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Matthew Sutton, our customer service advisor was amazing! He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set up a time to complete the recalls. Matthew also provided the technician to provide any additional details. We had a great experience with Matthew and the service team. I am looking at possibly buying a new Kia Telluride based on my experience with the Keffer Kia team!

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Sales reps, finance Mgr, and dealer managers are all attentive and provide excellent service. The service dept is where empathetic customer service ends.

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My old post was deleted. I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boards. During the purchase we found a suspension problem and in writing they agreed to repair the issue. After a couple of BBB complaints they agreed to finally take the truck in. I got the truck back after almost 3 weeks and nothing but the partial hail damage repair. The costliest part (the roof) was never touched. I still have the suspension problem and now have to hire a lawyer. ... Read More

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DealerRater - Feb 5, 2024

My old post was deleted. I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boards. During the purchase we found a suspension problem and in writing they agreed to repair the issue. After a couple of BBB complaints they agreed to finally take the truck in. I got the truck back after almost 3 weeks and nothing but the partial hail damage repair. The costliest part (the roof) was never touched. I still have the suspension problem and now have to hire a lawyer. On 10/22 I asked for the gap insurance and service plan to be cancelled ($5500). They claim they sent a refund to the bank but as of today 2/5 It is still not showing credited to my account. They gave me an image of a check but that means nothing. I can write a check for a million dollars and put it in my desk drawer and it means absolutely nothing. Jason told me the sales folks were suppose to inform any prospective buyer the auto assist running boards were broken. That was not disclosed to me until 2 months after I purchased the truck. Really disappointed and unhappy I have to get a lawyer involved but I've tried everything to reason with them. I have been buying cars since before most of these folks were born and these people are the most dishonest and unethical people I have ever worked with. I'm left with $2500 for hail damage, $2300 for suspension repair, and $1900 for running boards. I already spent $800 trying to remove the highway line paint.

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Still haven't received tags no paper work no jack no spare tire check engine light on after 2 days rude associates hang up in mid conversation would never recommend them or buy from them again still waiting check engine light on the very next day really.

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Worst service department I've ever seen!!!! They have techs lock your keys in their tool box, so if the tech isn't there, you can't get your keys, they tear car apart without permission, and they don't return phone calls, very shady service department.

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Worst reps and Manager. Made us wait for over 2 hours even with appointment. Rude response

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I have owned Kias for 17 years. The mechanics and service department has always been top of the line and have cared about my family and the safety of our 4 kias. Until now. The service departments charges $250 for nothing more than a diagnostics test!! The average is $88 to $120. The price gauging is sickening. We went in with, what we thought was our engine finally seizing, which we are waiting to happen so that the warranty will finally be granted. To be given a repair list for over $3,000, including a $250 diagnostic charge. Have of which do not need repairing and they never ... Read More

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DealerRater - Jan 24, 2023

I have owned Kias for 17 years. The mechanics and service department has always been top of the line and have cared about my family and the safety of our 4 kias. Until now. The service departments charges $250 for nothing more than a diagnostics test!! The average is $88 to $120. The price gauging is sickening. We went in with, what we thought was our engine finally seizing, which we are waiting to happen so that the warranty will finally be granted. To be given a repair list for over $3,000, including a $250 diagnostic charge. Have of which do not need repairing and they never mentioned the engine repair that does in fact need to be done!!! I had intentions on trading it or seeing if the dealership would offer a fair price Instead I had it towed back to my house. And we are going to buy a new car from another company. I will not by a Kia again!! After 17 years of loyally owning them. If Kia only wants to gouge there costumers and not do warranty work that meets the requirements, you just lost the sale of 2 new cars!!!!!!

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We bought a car from Keffer Kia the first time in 2008 since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. The staff have changed over from the friendly, helpful type to the untrustworthy snake in the grass used car salesman type. I’m sure they are not all like that but I’ve seen the change over the last 15 years. The icing on the cake was the past year. In April 2021 we bought a 2021 K5. In November 2021 my wife was rear ended by ... Read More

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DealerRater - Jan 15, 2023

We bought a car from Keffer Kia the first time in 2008 since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. The staff have changed over from the friendly, helpful type to the untrustworthy snake in the grass used car salesman type. I’m sure they are not all like that but I’ve seen the change over the last 15 years. The icing on the cake was the past year. In April 2021 we bought a 2021 K5. In November 2021 my wife was rear ended by a large Ram truck totaling the car. My wife was not hurt except the fact that her baby was totaled. We wanted to replace the K5 but the dealership had no inventory much like every other dealership due to inventory shortages across the country. We understood this issue and even though we were desperately trying to resolve our transportation issues before the insurance stopped paying for the rental we were patiently waiting for our new K5 to arrive. During this time some of the staff including the sales manager were noticeably different. We assumed it was the stress caused by Covid & the inventory shortage so we overlooked several of the tactics that they tried to use on us during this period. The new K5 arrived the week after Christmas 2021. We were so relieved that this almost two month nightmare was finally over and we could finally move on. January 2022 About a month after receiving the new K5 my wife asked me to but air in her tires. It was cold outside so this seemed normal to me. Late February 2022 my wife asks me again to put air in her tires. This was puzzling for new tires but we had another really cold snap so I thought nothing else about it. I added air about every six weeks until August 2022 when we finally got an appointment with the service center at Keffer Kia. They were going to change the oil and rotate the tires as well as look for any leak in the one tire that we were having trouble with. After the service was complete they assured me there was no leak detected. They also assured me that the oil was changed, the tires rotated and they had had air to the tires. I got in the car to head home 20+ miles away not far but definitely not convenient. I thought the tire pressure would update once I drove it down the road a little (which was normal) I got on the interstate and after a couple of miles realized they had not put any air in tire. I called the dealership and talked to a lady in the service center to inform her what happened. She was not friendly and sounded annoyed that I would call to complain about my tire pressure. She even told me to turn around and come back and they would put air in the tires. But she said it in a ridiculing tone. Like I couldn’t put air in the tires myself! I was late for a meeting after already spending 3 hours there for an oil change and tire rotation. So I was definitely not going back that day! The tire continued to leak but so slowly I only had to add air about every six weeks. Until, January 2023 when we had our next appointment for oil change and tire rotation. I scheduled this service on my wife’s birthday cause I knew I was off work that day and afterwards she and I could head out to celebrate. The appointment was at 1:30pm. I figured an hour. I was wrong. Two hours later. The service representative came to me & apologized for the wait but they had found a nail in the tire and wanted to know if we wanted them to patch it. We explained the history of that tire including the previous visit and the rep apologized but it would cost $25 to patch it. I’m sure he meant “plug” it & just assumed he was not knowledgeable about this type of thing. I didn’t correct him but I did ask if we had road hazard insurance on the tires since they were brand new when we bought the on a brand new car. He explained it would still cost us $25 co-pay if we did but would create an additional wait due to contacting the insurance company and all the paperwork. About 20 minutes later he brings us what he called a nail that was pulled from the tire. But it was no nail it was a large screw almost as big as my pinky finger. He handed to my wife and said “here is a souvenir”. We didn’t care we were just glad they found and fixed the leak. The service representative then tells us that he looked into our records to confirm our story and did find out we were telling the truth and then tells us that the guy that serviced our car that visit was no longer working there and said that guy had done several things to lead to his termination and apologized. We assumed this meant they would not charge us the $25. Wrong again! When he comes out with our paperwork and leads us to the cashier window I knew we had to pay the $25 but whatever it is fixed and it’s my wife’s birthday and we are already behind schedule for the celebration. So I didn’t say anything and just paid do we could finally get out of there. We drove another hour to our destination an hour and a half away from our home. We were there for a few hours and then headed home. The next morning my wife was leaving to go to work (she is a nurse at the hospital)! She calls me to tell me her tire is low again. She had to turn around and come home so I had to get out of bed and put air in her tire. That evening 13 +/- hours later. She got out of work, luckily I taught her that morning how to use the pump, she had to add air to her tire again but this time it was extremely low, 17psi. The next day she took the car back to Keffer Kia and they told her the “patch” they put on it was too small so they replaced it with a larger “patch “! Day four she gets up to go to work and the tire is low again but 24psi. She adds air. That day I contacted Keffer Kia to try to get this resolved. The representative asked if I would like a manager to contact me by phone or email and I said email because I don’t feel like I say everything I want to say when talking to someone about something like this, as you can clearly see by reading this! lol Day five no email from a manager yet! Day six & seven were Saturday and Sunday no email yet. So I have sat down and wrote this for you to read.

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Attempted to charge me a $7000.00 market adjustment increase on a Kia Carnival. Then sales manager makes a lame attempt to justify it. RUN from this dealer. For there is a justifiable reason they have a LOW dealers rating.

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Keffer Kia is the rude, unprofessional, and has no customer service or suggestive sales skills. Davian, who is a so called manager, called and proceeds to give me attitude because I didn't want to purchase a car after i asked for a manager then the manager alex asked if I told him my circumstances. why would I when hes rude. smh just disrespectful I would not recommend them to anyone.

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Liars……from the sales floor to the service department. They put you on hold endlessly. They do not return phone calls. The person who sells you extended warranties lies about coverage. They did not do the service they promised before pick up. I will never set foot on their lot again.

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This place is bunch of crook service technician. I always take my car to Precision Tune in Mooresville. But one day I got recall notice for our kia sorento. Nope!! They not even bother about the recall letter. Instead they fic and replaced the engine part without my consent it cost me $2000. WishvI read the review about this place first.

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Wow, just Wow! What a great experience with the purchase of a brand new vehicle in many, many years. Rachel was AMAZING!!! She made the test drive, and paperwork so easy; she even introduced me to the service department associates. Everyone was so professional. Michael in finance was so helpful and made the process so smooth. Customer service was excellent. Highly recommend Keffer Kia if Mooresville NC.

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Cheap tricks to get you over to the showroom. They called me and said they have about 50 vehicles coming in, they have targets to reach. So there is a month end sale program and a code to enter the program. It's just a made up story. I went there, 26 miles in uber. There was no such event. Salesman said they have the only car on east coast. And someone ready to fly from Florida to get it. And the prices quoted are ridiculously high. The prices are upto them or based on market. Not offended by that but cheap ... Read More

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DealerRater - May 31, 2022

Cheap tricks to get you over to the showroom. They called me and said they have about 50 vehicles coming in, they have targets to reach. So there is a month end sale program and a code to enter the program. It's just a made up story. I went there, 26 miles in uber. There was no such event. Salesman said they have the only car on east coast. And someone ready to fly from Florida to get it. And the prices quoted are ridiculously high. The prices are upto them or based on market. Not offended by that but cheap marketing to get you there is pathetic.

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Wasted my time to say the least. I went in about a month ago and I left because we just weren't close on ordering a Kia carnival. Fast forward one month and they called me two days in a row to get me to come and make a deal. Thinking it was going to be more reasonable I went to the dealership. They offered me 4k over the first deal. I walked out without even countering. A COMPLETE WASTE OF TIME. Everyone else can pay 8k over MSRP but I am not that sucker.

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Don't waste you time. My son bought a 2017 Forte here 6 months ago. Engine failed, had an extended warranty, company examined and covered it due to it being a Kia defect. Engine was ordered but has been lost in transit, so have to order another one that will take 3 more weeks to arrive. I have been renting a car for 6 weeks now, Keffer will not supply a loaner or a rental. And never had the dignity to tell be that, only they are looking into it and will call me back. 20+ documented calls and never a call back, everytime "... Read More

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DealerRater - Sep 1, 2021

Don't waste you time. My son bought a 2017 Forte here 6 months ago. Engine failed, had an extended warranty, company examined and covered it due to it being a Kia defect. Engine was ordered but has been lost in transit, so have to order another one that will take 3 more weeks to arrive. I have been renting a car for 6 weeks now, Keffer will not supply a loaner or a rental. And never had the dignity to tell be that, only they are looking into it and will call me back. 20+ documented calls and never a call back, everytime "we will look into it and call you back". It took me taking a day off work and driving an hour there for Steve to finally tell me to contact Kia corp and warranty company. Kia corp takes no responsibly for the car or for the lost motor, and the extended warranty place says it is now a Kia issue and out of there hands. So guess I have to continue paying for a car that doesn't run, insurance on that car, and rent one so that I can work to pay for all this. My only fault was trusting Kia and Keffer Kia, will not happen again. BBB, Kia Corp, and State Attorneys office complaints filed, but every thing takes time. Complete waste of time, energy, money, trust and dignity. Poor customer service, poor responses, poor management, poor vehicles.

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I purchased a used car from Tereek Hill and the car only had 15% oil life, he said bring the car in for a free oil change. I called and scheduled the oil change appt and told them it was free. I had the oil change and was told my total, I explained it was supposed to be free so they called Mr. Hill and he came over and said he never said that and was very rude and condescending. I explained to Mr. Hill that he did indeed say that and I would not have driven 50 minutes for an oil ... Read More

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DealerRater - Aug 27, 2021

I purchased a used car from Tereek Hill and the car only had 15% oil life, he said bring the car in for a free oil change. I called and scheduled the oil change appt and told them it was free. I had the oil change and was told my total, I explained it was supposed to be free so they called Mr. Hill and he came over and said he never said that and was very rude and condescending. I explained to Mr. Hill that he did indeed say that and I would not have driven 50 minutes for an oil change if it had not been free. He refused to honor his word and said I hope to never see you back here. He was incredibly unprofessional and does not honor the promises he makes. He will tell you anything to "make the deal" and not follow through.

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Never go there service representative cause scene over question on Bill two days after we brought car unprofessional untrustworthy worst experience we had purchased 3 cars since 2013 this is the way they treat us never again people need to know not to trust their service they will get someone killed

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I found the salespeople to be rude and only interested in jacking up the price on the car. Oversell is their motto.

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My experience with this dealer was not pleasant. They sent a written offer to buy a car from me- had me drive an hour to get to their dealership- and then began the ole two step shuffle. Claimed they had never seen the written offer and tried to lie about the entire process. My impression of them was that they are a very dishonest dealership.

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Very friendly and helpful people that will help you as much as possible get in a car. Justin and Glen has been very good at helping us get in to the car that we have been trying to get for a while.

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Amazing experience at the Mooresville Keffer Kia location! Justin Imes was so helpful and friendly! So excited to drive my new car. Would highly recommend!

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Dealing with Keffer Kia has been a literal nightmare. I spent weeks trying to get ahold of someone to refinance my vehicle and now I’m in the same situation again: calling/texting with no responses whatsoever because I need a Buyer’s Order- something that should’ve been given to me already. I totally regret buying a car I love now because the people there treat you terribly and make it extremely difficult on you.

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I'd actually spoken with Justin at length on a prior service visit and we talked at length about life and goals and aspirations. When I returned today for another service, he remembered me and recommended that I consider trading in my car since I was getting close to 100,000 miles. After reviewing some options, it definitely was the best way forward and saved me from having to pay a fairly large service bill! I'm extremely pleased with this transaction and will remain a lifelong customer! Thank you, Justin!

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Justin and Tereek went above and beyond to get me into my dream car today. A 2021 Kia K5! We traded in our 2016 Kia Soul which we LOVED, it was a wonderful, reliable car but it was time for an upgrade. These guys at Keffer are amazing, they worked diligently to “make it work”. I highly recommend this dealership for sales/service.

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Justin was great to work with and was able to trade in my 2020 Kia Soul for a 2021 Kia Soul with a lower monthly payment. Was upfront about the specs on the new car and really wanted to get me a good deal.

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I had the most pleasant customer service experience. They worked diligently together to get me in my new Kia Sportage and I am grateful. My salesman treated me very well from start to finish and didn't stop. He was adamant that I got into the vehicle that I wanted. Thank you.

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The dealers didn't try to rush us, friendly, informative, and help us make the best pick for us. Gave us many options, let us test drive them, and make the right choice.

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Justin was very attentive, never pushy, he really listened and showed sincerity in his role for finding the right vehicle for you! I would highly recommend visiting Justin when you go shopping for your next car or SUV!

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Justin was awesome at helping us find a vehicle. He took his time, didnt rush us, and asked questions along the way to make sure we was satisfied. I would highly recommend him for future purchases.

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Absolute Best experience ever buying a car! Everyone was extremely nice and helpful! I felt as if I had been to school to learn everything I needed to know about my 2021 Soul! I would highly recommended this dealership to anyone looking for a deal on a new car! My credit wasn't very good and I had no money to pay u t down and they worked with me to get me in a car with a payment I could afford! Thanks Everyone!!!

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Justin was very honest about buying the right vehicle based on what we were able to afford and what we wanted. He made sure we were satisfied with the choice we made.

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Justin Imes was a very pleasant, no pressure, and straight to the point salesman. Mr Imes made my husband and I feel comfortable from start and during the purchase process. He continued working with me until I was comfortable.

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Justin Imes and Tyreek Hill were absolutely the best! Justin came and picked me up to come to the dealership. That was going above and beyond to begin with. I found a car I loved and they did everything they could to get me in it! Great day and an easy transaction.

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Justin Imes was my sales person, and he hit a home run with me. He listened to my needs and wants. I ended up with exactly what I needed and a few of the wanted... Terrell Hill helped the process run smoothly with the paperwork.

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Tereek Hill and Justin Imes were my salesmen. I was very pleased with their customer service. Answered all my questions. Exhibited professional courtesy and worked with me to get what I wanted and needed. I give them 5 stars.

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Where should I start with Keffer Kia. They won't let you talk to the General Manager if you think you want to finalise the deal. The new Car sales Manager is the manipulator of all players. He gave me a price on a new kia by increasing the MSRP of 4k. He couldn't even honor the price which was on the Website - price was 56k. He quoted me 58k. I wanted talk to manager to try and make them understand the difference between rebates and dealer discount but lol they didn't understand and wish to ignore ... Read More

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DealerRater - Oct 18, 2020

Where should I start with Keffer Kia. They won't let you talk to the General Manager if you think you want to finalise the deal. The new Car sales Manager is the manipulator of all players. He gave me a price on a new kia by increasing the MSRP of 4k. He couldn't even honor the price which was on the Website - price was 56k. He quoted me 58k. I wanted talk to manager to try and make them understand the difference between rebates and dealer discount but lol they didn't understand and wish to ignore it. I Asked if I can talk to the General Manager and see and go through with it, I was totally ignore and was told that he will tell him himself but won't give his direct contact. Stay away from the Zach Laundry,, they don't want customers it seems.

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Justin Imes and Tereek Hill were OUTSTANDING! Very friendly, great customer service. Highly recommend. We were looking for a car for my wife and found more than we expected at Keffer.

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I wasn't looking to buy a car yet but justin Imes helped me out and helped me find a car for a good price that was within my budget. He was very attentive and helping me get what I needed he is awesome!!! I would definitely recommend him if you looking for a car and a price range in your budget.

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I realy enjoy buying my kia.Jusin Imes was so good.He help me out so much.Justin was so help for he walk to try everything.I will be bring people his way.

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Always love this place but watch out for Davian (spelling may be off pronounced day-vee-on) -- Do not use this as your salesman he's a sweet talker and is very good about working numbers and talking one thing but writing up another to benefit HIM.... having you pay for your trade-in inside the write up for your new purchase. I will use Justin Ims next time! Should've waited a day he was off the day I made the purchase but you got a watch for the swindling and they always add their own surcharges to everything. Davian is ... Read More

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DealerRater - Aug 14, 2020

Always love this place but watch out for Davian (spelling may be off pronounced day-vee-on) -- Do not use this as your salesman he's a sweet talker and is very good about working numbers and talking one thing but writing up another to benefit HIM.... having you pay for your trade-in inside the write up for your new purchase. I will use Justin Ims next time! Should've waited a day he was off the day I made the purchase but you got a watch for the swindling and they always add their own surcharges to everything. Davian is the top salesman in his region, not for the quality of his sales or sales interactions with you but for the amount of money made. He will make other people run and grab the car for your test drive, and all the things needed to go with that-- Dealer Tag, copy of your license-- Also if you need to call to make any corrections to the transaction they will ignore your calls so be sure to call privately... They rush you out the door after agreeing upon certain terms of the sale and I kept calling frequently for 2 days to go over the paperwork and they would not answer the calls or return voicemails until I called privately-- this place is a JOKE

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First, PLEASE take their overall rating with a giant grain of salt, the kind they put on the roads in some states. I'm pretty sure they're well padded with fake reviews, this place is just too slimy to have that many positives. Read on: I've had several dealings with this place. The first was a few years ago helping my son's girlfriend buy a car. They got us in there by promising to match the deal the much better Hickory Kia store was offering but wasted two hours of our time trying ridiculous tricks to get ... Read More

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DealerRater - Aug 12, 2020

First, PLEASE take their overall rating with a giant grain of salt, the kind they put on the roads in some states. I'm pretty sure they're well padded with fake reviews, this place is just too slimy to have that many positives. Read on: I've had several dealings with this place. The first was a few years ago helping my son's girlfriend buy a car. They got us in there by promising to match the deal the much better Hickory Kia store was offering but wasted two hours of our time trying ridiculous tricks to get more money out of us. First they tried to accuse the other store of not having the deal. When that didn't work it was the usual tactics all dealers use except for this: They walked up saying they accepted our offer but way down in the charges they put "Mandatory extended warranty $1850." I just had to laugh. We ended up buying it (after getting that nonsense removed) but they still managed to scam an extra $400 out of the girl who gave in because she was exhausted just watching me fight for her. Then last year when the Telluride came out they told my friend they would sell it for sticker price minus a $2500 rebate but when the paperwork was shown to him they added $5000 and called it a "FACTORY addendum sticker." I should have recorded that because that was illegal but town attorneys probably golf with these clowns so I'm sure it would have been a waste of time. That deal of course didn't happen. Then today, after being bombarded with "please sell us your car" letters, I reluctantly went in after telling them what I expected (and they said if the car checked out clean they would give me that much because they wanted it that badly). Of course they offered me $2500 less so that deal of course didn't happen. This isn't the slimiest dealer I've ever worked with but it's damned close. Plan on taking a shower after you manage to escape their garbage and greed.

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VERY FRIENDLY STAFF!! WORKED WITH US TO GET THE CAR WE WANTED!! WOULD RECOMMEND CHECKING THEM OUT IF YOU ARE LOOKING TO BUY A NEW CAR!!

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Justin Imes and the staff was amazing. Justin Imes made my car buying experience very easy he was very patient and helpful. Thank you so much.

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Justin imes was a great sales men he helped me out and patient with me i would recommend anybody to keffer kia in moorseville nc

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Justin Imes and Jason made my car buying experience absolutely wonderful. Fast and attentive services. Great personalities and friendly atmosphere. Definitely would recommend buying here!

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My husband and I were looking for a new vehicle for our family. We were assisted with a gentleman name Justin. We were able to tell him what we needed and walked out with a car!

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Jason and Justin were amazing!! They made my car buying experience so easy. Awesome people and atmosphere!!! Highly recommended to anyone looking for a new vehicle!!!

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I had a wonderful experience with Justin Imes he put me in the car of my dreams Kia Soul 2020. I will differently recommend Keffer Kia to my friends and family Thank you all so much

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No pressure friendly staff at all levels. Would recommend to everyone looking for a new or used vehicle. They listened to my needs and had me driving even though I have not so perfect credit.

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Excellent salesman Justin Imes good job love the car 2020 Kia forte .Very hard worker ..he is a keeper..polite. and patient.....The car is very nice smooth to ride love the radio again thanks to all of you

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We had went in for service and ended up trading our car for a newer car and cheaper payment. We had been told by another dealership we couldn’t trade but Justin made it happen for us very easily. We are very appreciative of him and love our new car.

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Justin was extremely helpful and really cares about the customer needs. He is honest and patient. A great person and will be back for a trade in next year hope he will still be hanging around

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We went in very honest about what we wanted (trading a car an our absolute max payment) they said no problem. Showed us a car guaranteeing it was in our budget.brought back paperwork way over budget and it was for a 2nd loan they weren't even trading the car. Will never go back to this dealership.

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I pitched a Kia Soul today, and my niece also purchased a car too and keffer Kia helped me out more than they were obligated to and I especially wanted to let Justin imes know I appreciate him being a great salesman for me and my niece.

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Customer service was wonderful, he was very helpful and patience with helping me find a car that would fit into my budget. Gave me some good information that I can use down the line when getting my next car. I felt no pressure into buying a car and the results where to my satisfaction. I plan on buying another a car from them in the future.

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Everyone was so nice and professional. Justin Imes was my salesman and he was awesome giving me realistic expectations. You can tell that they all work like a team to accomplish the ultimate goal, which is satisfying the customer.

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Justin Imes did a wonderful job on helping me find the car I wanted. He was able to get me the right payment that fits my budget. Great job

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All around great people! Know there product! Customer appreciation is great! I will definitely be buying my future vehicles from this great group of people

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They sold me a salvaged title without letting me know about it. I will never buy a car from this dealership again. I want all of my money back.

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Easy, friendly.. bought Kia Optima for a great price !! I recommend Justin he is awesome! Help me get into a more affordable vehicle with amazing ease .

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Justin is Awesome, very helpful... felt like he honesty wanted to help and us and not just sell a car.... Sean was also wonderful... help us get the best deal.... very happy with this establishment.

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Justin Imes was wonderful to work with and made the car buying process as smooth as possible and answered any and all questions I had

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My salesman, Justin Imes, made purchasing my new vehicle easy..no pressure and listened to what I wanted in my vehicle. I would definitely recommend Justin to anyone that is in the market to purchase a vehicle.

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Justin Imes is great. He is very knowledgeable. He allowed me to take my time & made sure I got all the options that I wanted.

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Justin I. was extremely knowledgeable and helpful. He answered all my questions with ease and confidence. He was really friendly and a pleasure to work with.

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Justin Imes and his team are awesome! Come and ask for Justin with the curls. He was a very professional and fun to work with. Thank you Mr. Imes!!

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Bought a new Kia and salesman Donnie Grant was excellent. He was very fast in getting back pricing and any questions but the most enjoyable thing which usually never happens is he didn't call or email several times a day, didn't bug the crap out of me. After we met he got price back real soon and said if had any questions call . It was great not being pressured, other car dealers could learn from that, one of the most annoying reasons not buying from a dealer besides price. Would highly recommend him any time.

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The service was excellent. Sales and finance gave complete attention as the paperwork was finalized. During my wait my sales rep. sat and spoke with me about how the car operates prior to the final walk through.

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Donnie and Sean were the best. They made the process very easy and painless. This is by far the best customer service I have ever received from a car dealership.

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Glen Hyman was great! Made the car buying experience painless. I knew what car I was looking for and made it easy to test drive the car I wanted. He did everything that needed to be done to make this deal possible. Great Job!

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Excellent service definitely good people, we got a super attention I recommend Mrs. Tammy and Mr. Dan could not be better sellers and excellent workers I think that with the bad experience I had in other dealerships this definitely filled all our expectations I could not recommend a better dealer And excellent attention. I just want to say thanks.

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This is a wonderful dealership to work with. They do deliver on a vehicle that you want and they do take care of the customer. This is an Awesome Dealership.

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Good experience people very helpful, friendly, and knowledgable. Recommend Tammy as your go to person for a purchase. Financing details were good and bank is one we use now. GENE Crump

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If I could give 0 stars I would. By far the worst experience of my life. Do not go here. Terrible service. Take your business else where and don’t waste your time here.

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I enjoyed the conversation from beginning to end. The details about my purchase and how everyone made me feel right at home. Thank you for a seamless night.

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Cedron, Sean and Tim were quite helpful. They communicated in a timely and efficient manner. Tim was quite helpful in evaluating different finance options. Thanks

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This was my first purchase. Donnie listened to my needs and wants. Tim was quite helpful with the finance side. Quite pleased with my purchase.

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Dennis and Donnie helped me get into the car I wanted and did an amazing job! I would highly recommend them. The process was a breeze.

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We bought a used vehicle that needed cleaning. We said we could come back the next day to pick it up. Kia insisted that they could do it now. We waited all day and finally after 5 hours we were given a loaner and told to come back the next morning at 10. Got there and the car was still not ready we waited another hour. Asked about 10 times for a second key. We have bought several cars at this dealership and the customer service was awful. The receptionist and the finance guy were the only ones I could say were professional. ... Read More

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DealerRater - Nov 23, 2019

We bought a used vehicle that needed cleaning. We said we could come back the next day to pick it up. Kia insisted that they could do it now. We waited all day and finally after 5 hours we were given a loaner and told to come back the next morning at 10. Got there and the car was still not ready we waited another hour. Asked about 10 times for a second key. We have bought several cars at this dealership and the customer service was awful. The receptionist and the finance guy were the only ones I could say were professional. Usually when you go to buy a car the salesman gives you a business card with their name on it. Not here. I will look elsewhere to buy another car.. It was an awful experience.

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It was a nice experience , since I am comparing with another dealership , all process was quick and they was flexible to reach my expectation as payments and model . Glen was very informative regarding the vehicle and knowledgeable at the negotiation .

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Fast Knowledgeable and very courteous. Was able to answer all question. Often lots of options with no hidden prices or surprises. Was pleasure to work with.

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Both Sean (Internet Sales) and Tim (Finance) have been outstanding and very patient with this process of purchasing a vehicle from 2,300 miles away. Great experience so far. Thank you, -jim

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Keffer Kia was fantastic -- I knew what car I was looking for, and I didn't have a lot of time. They didn't have the car I wanted on the lot, but they found one in less than 24 hours, had it through service and cleaned for me to pick up the next day. The price was fantastic -- no games, and the paperwork process was incredibly efficient. Could not possibly recommend them more.

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